We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (INDIA) country.

 Thank you for choosing to shop at stichtinghxx.nl . We want to ensure your complete satisfaction with your purchase. Please read our return policy carefully to understand the conditions and procedures for initiating a return.

Return Request Period: In the event that you wish to make a return, please submit a complaint within 24 hours of receiving the product. Any requests received after this period may not be accepted.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • In the event that you wish to make a return, please submit a complaint within 24 hours of receiving the product.

Damanged Product

If you receive a damaged product, kindly provide us with an unboxing video showing the damage. This evidence is crucial for us to assess the situation and provide appropriate assistance.

Missing Items

Should any items be absent from your order, please share an unboxing video displaying the remaining items. Kindly inform us within 24 hours of delivery. We will examine the situation and, if confirmed, issue a refund for the missing item(s).

Exchange for Wrong Product

If you mistakenly ordered the wrong product and would like to exchange it, please note that the shipping charges for returning the item and for the replacement item will be your responsibility. Please contact our customer support team for further instructions on how to proceed with the exchange.

Undeliverable Shipments

If a shipment cannot be delivered by the designated courier, stichtinghxx.nl will arrange for the shipment to be sent via an alternative courier service. However, the product will not be taken back under any circumstances.

Delayed Deliveries by Courier

If delivery occurs beyond the standard time frame (e.g., 1-2 months due to courier delays), stichtinghxx.nl will work with the courier service to address concerns on a case-by-case basis, provided the delay was courier-related.

We recommend tracking your order regularly and contacting us if the parcel shows no updates within 7 days of dispatch.

Refunds Eligibility

Return Request Period: In the event that you wish to make a return, please submit a complaint within 24 hours of receiving the product. Any requests received after this period may not be accepted.

 Exceptions: stichtinghxx.nl cannot assume responsibility for unreported damages or claims made beyond the above timelines. Please understand that these measures are in place to adhere to courier regulations.

Refunds will be processed for eligible returns based on the following criteria:

a. Damaged or Defective Products: Upon confirmation of the damage or defect through the provided video, we will proceed with the refund process.
b. Missing Items: If we are unable to provide the missing item(s) from your order, a refund will be issued for the respective item(s).
c. Original Condition and Packaging: To qualify for a refund or exchange, returned products must be in their original condition, unused, unwashed, and undamaged. All original packaging, including accessories, tags, and labels, should be included.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Rejection/Denial of Parcel Policy

If a customer rejects or denies accepting the parcel after it has been dispatched, the following deductions will apply:

Shipping Charge: 2 times the original shipping charge will be deducted (this includes the cost of both forward and reverse shipping).
Packing Charge: 10% of the product value will be deducted as a packing charge.

These deductions will be made before issuing any refunds.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and applied to the original method of payment within 7 Days.

It usually takes more than 7 days to deliver the products after placing the order. It should be 7 days from the date of receipt.

The return will be processed only if:

1) It is determined that the product was not damaged while in your possession

2) The product is not different from what was shipped to you

3) The product is returned in its original condition

4) Customer must take an unboxing video.

The refund is only possible if the product is unused, undamaged, and is with the original packaging and with the receipt and the invoice. Only when the product will reach premises we will refund you your amount as decided.

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: Plot No. 163/A, kala Enclave, Sector – 6, Khora, Ghaziabad (UP) 201309.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

The cost of return shipping will be your responsibility, except in cases where the return is a result of our error (e.g., damaged or incorrect item sent). We recommend using a reliable shipping service with tracking to ensure the safe return of the product.

Contact Us

Address:

Plot No. 163/A, Kala Enclave, Sector – 6, Khora, Ghaziabad (UP) 201309

WhatsApp:  +91 87-500-200-38

Email : [email protected]

For Any Question, You Can Easily Contact Us.

Support: Monday to Saturday from 9:00 AM to 6:00 PM